Customer Support Representative

We’re looking for an enthusiastic Customer Support Representative who can provide a positive customer experience to our users! At Fitbod, we focus on building a product that provides personalized fitness programs that tailor to a customer’s specific goal and needs so they continue to progress in their health and fitness wherever they are. As you can imagine, our users’ experience (whether it be using the app or inquiring directly to us) is a top priority for us because it helps us improve our product and keeps the business growing!

Are you passionate about fitness and want to transform the way people reach their personal health goals? Do you want to work on a small team that loves to execute quickly, ship thoughtful features and impact thousands of users?

Join us as we build the future of fitness.

You will:

  • Respond to support tickets, customer phone calls and identify patterns (bugs, feature requests, etc.) across all our support channels.

  • Create guidelines and establish standard methodologies (like response templates) for support.

  • Maintain a working knowledge of Fitbod's feature set, core technology and upcoming roadmap.

  • Ensure each customer support experience is of the highest possible quality - go above and beyond for our customers at every opportunity.

  • Work with the Quality Assurance and Product teams to ensure that customer issues are resolved.

Requirements

  • Associates degree or higher

  • >2 years of customer service/support experience

  • >2 years of fitness/exercise experience

  • Exceedingly positive attitude - the ability to turn a negative into a positive through effort and consideration

Skills

  • Strong communication skills, both written and verbal

  • Customer-focused, going above and beyond for customers at every opportunity

  • Proven organizational skills

  • Strong problem-solving skills, the ability to develop multiple solutions to a single problem (especially relating to software)

  • Strong attention to detail and understand of app functionality

  • Strong technical abilities and understanding of technical terminology

Bonus if you have the following:

  • Fitness-minded, practicing strength-trainer or posses knowledge about strength-training best practices

  • Experience working with customer support tracking system

  • Social media experience

About the company:

Headquartered in San Francisco at Raise the Bar Fitness, Fitbod is backed by angel investor Jason Calacanis and Life Fitness. The company was founded by Allen Chen (CEO / Technical Head) and Jesse Venticinque (Product Head, Designer). Additionally three certified personal trainers help build in the best practices of strength training into our products. Fitbod has been live in the App Store since late 2015 and ranks in the top-100 Health & Fitness apps.

At Fitbod, our mission is to equip the world with expert fitness coaching. Our ultimate aim with Fitbod is to foster a more productive and functional populace through a worldwide dedication to physical fitness. Read more about how we realize this vision: https://www.fitbod.me/blog/2017/12/14/strength-training-will-lead-in-the-future-of-fitness

Fitbod in the news: https://www.fitbod.me/press/

Please send us a note about why you're a phenomenal fit for this job, and include a resume or Linkedin profile link. A great way to stand out is to be an active Fitbod user or recently tried the product.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

OperationsJesse Venticinque